About GeckoCheck Support

Practical help for understanding website audits

GeckoCheck Support is the official help and documentation hub for GeckoCheck. Built by the GeckoCheck team, this site explains the product’s reports, measures, pages, and audit checks in plain language. It brings product guidance and support resources together so readers can understand a finding before deciding what to investigate or change on their website.

The documentation is for website owners, marketers, developers, and anyone responsible for reviewing a GeckoCheck report. Whether you are opening your first report or investigating a specific check, the guides provide a place to look up unfamiliar terms and connect individual findings to the information shown in the product. Common questions and plans and billing guidance also help users navigate everyday product decisions.

How to use the audit guides

Start with the measure, page, or check you want to understand. Search for its name, or browse the guide groups from the support home page. Read the guide’s summary to establish what it covers, then work through the explanation and any listed points. Where a guide includes documentation links or a product link, use those resources to examine the topic in more detail.

A website audit is a starting point for investigation, not a guarantee of a particular search ranking or AI recommendation. Consider each finding alongside the page’s purpose and the needs of its visitors. When evaluating a possible change, identify the affected page, confirm the current behavior, and review the result after updating it. This makes the report more useful than treating every finding as an isolated score.

If the guides do not answer your question, contact GeckoCheck Support with the relevant report context and the check you are reviewing. Do not include passwords or other sensitive credentials. Clear context helps the support team understand what you need help with.